Customer Service

Customer Service Contact Information

Phone: (503) 479-7621
Email: cs@nexipc.com
Business Hours: Mon-Fri - 9:00AM-5:00PM PST

Above: Photo by Alex Kotliarskyi on Unsplash
Background: Image by Garik Barseghyan from Pixabay

Please contact our customer service team directly for help with order related issues like:

  • Shipping Issues
  • Returns/Refunds
  • Order Questions
  • Invoice/Payment/Tax Inquiries
  • Incorrect Orders
  • Damaged/Defective Orders
  • Missing Items from Order
  • Warranty/Insurance Inquiries

Or check out our customer service FAQ below for help with some common issues.

Customer Service Common-Issues
FAQ

I received a customized computer from NexiPC, but it seems the box has been opened. Is the computer sent to me new?
I received a customized computer from NexiPC, but the stickers on the outside say different parts from what I ordered. Is this computer correct?
The unit I received does not have the specifications that I ordered. What do I do?
How do I file a warranty claim?
How long does it take my refund to be processed?
I ordered a video game console with a game, and when I got it the game was not in the box. How do I get my game?
I ordered a 20XX year product but I received one that says it is older than this. Why did I not get what I ordered?
I never received my order, but it was marked as delivered. What do I do?
My item arrived damaged. How can I get a replacement?
My item is defective. How can I get a replacement?
My computer did not come with a power cable. How can I get this?
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