Frequently Asked Questions

Customization Questions

Can I customize any computer or any component?

While most computers can be customized, not all can. Laptops in particular are more limited with their customization options, often only having room to customize an item by removing a different one. Some parts are also not interchangeable, for instance DDR3 RAM will not fit in a slot designed for DDR4 RAM or vice versa. We take the guesswork out of this process though, and all upgrades that are available through us for a unit will be listed in the customization options for the item. We also offer a handy customization guide available here to help you decide what parts would work best for your particular needs. This way you do not need to become an expert to know what parts to add to your computer to make it perfect for you.

Can I customize any component on this computer?
Can I add another hard drive to this computer?
Can I add more RAM to this computer?
Can I change the color of this computer?
Can I change the Case/CPU/Graphics Card/Battery/Screen in my laptop?
Can I change the CPU/Graphics Card/Power Supply/Motherboard/Case in my desktop?
Can I change the version of Windows on the computer?
Can I have software removed/added to my computer?
Do custom computers have warranty coverage?

Order Questions

Do you ship internationally?

Unfortunately we are not able to ship internationally due to constantly changing restrictions, duties, and tariffs on electronics. As such, we do also recommend that customers not use international forwarding addresses to order from us as we are not able to provide support outside the US. Amazon offers items in most countries around the world though, so they may be able to assist you with your purchase at the link here.

Can I change my shipping address?
Can I get a copy of my invoice?
How can I get my order tracking information?
Can I return my order for a refund?
Do you provide return shipping costs?
There is a lower price for this unit on the NexiPC website. Will you match this price on your Amazon listing for this item?
Do you offer the current discount/promotion on your Amazon storefront as well?
How long does it take to have a customized computer delivered to my address?
What is the NexiPC loyalty program?
How do I use the current discount/sale on my purchase?
Do custom computers have warranty coverage as well?
Can NexiPC provide extended warranty coverage?
How can I cancel my order?
I am tax exempt. How can I get my taxes removed?
What is your return policy?

Customer Service Questions

I received a customized computer from NexiPC, but it seems the box has been opened. Is the computer sent to me new?

All computers customized by NexiPC have been opened to install the desired components into the system. As such you will notice that the product box has been opened and the factory seal will be cut. This is a necessary part of the customization process for us to install the upgrades, and the computer is never used during this process. As such you can rest assured that the computer is indeed new, and is exactly the way you ordered it.

I received a customized computer from NexiPC, but the stickers on the outside say different parts from what I ordered. Is this computer correct?
The unit I received does not have the specifications that I ordered. What do I do?
How do I file a warranty claim?
If I have more questions, how should I contact NexiPC?
How long does it take my refund to be processed?
I ordered a video game console with a game, and when I got it the game was not in the box. How do I get my game?
I ordered a 20XX year product but I received one that says it is older than this. Why did I not get what I ordered?
I never received my order, but it was marked as delivered. What do I do?
My item arrived damaged. How can I get a replacement?
My item is defective. How can I get a replacement?
My computer did not come with a power cable. How can I get this?
How can I change my account password?

Support Questions

The "_" on my computer does not work. How can I get repairs?

To have a repair started please contact us at the link here. We would be happy to help troubleshoot the problem, and if necessary have the unit brought back to us for warranty repairs.

How long do repairs take?
I am dealing with an issue with Windows. How can I get help?
Do I need a Windows product key?
The touchscreen on my laptop does not work. What should I do?
Can you provide remote assistance for my problem?
My computer will not turn on. What should I do?
The backlit keyboard on my computer will not turn on. How do I make this work?
The DVD drive on my computer is not working. How do I fix it?
The keyboard on my computer is not working correctly. How can I make this work?
I am receiving a hard drive error. How can I get my computer to work?
I cannot connect to the internet on my new computer. What do I do?
My computer turns on but there is no image. How can I fix this?
My new computer is making a lot of noise. Is this normal?
The USB ports on my computer do not work. How can I fix this?
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