NexiPC.com Technical Support Information

Technical Support

Please contact our tech support team directly for help with technical issues like:

Warranty Repairs
Windows Issues
Error Messages
Screen Problems

Computer Won't Turn On
Blue or Black Screen
No Power or Battery Issues
Hardware Problems

Or check out our Tech Support FAQ below for help with some common issues.

Technical Support Contact Information

Phone: (503) 479-7621
Email: support@nexipc.com
Business Hours: Mon-Fri - 9:00AM-5:00PM PST

Above: Photo by Alex Kotliarskyi on Unsplash
Background: Image by Garik Barseghyan from Pixabay

Tech Support Common-Issues
FAQ

The "_" on my computer does not work. How can I get repairs?

To have a repair started please contact us using the contact information above. We would be happy to help troubleshoot the problem, and if necessary have the unit brought back to us for warranty repairs.

How long do repairs take?

Unfortunately, all repairs are unique. An issue that might take one day to fix on one unit might take much longer with another due to a variety of different factors. As such we are not able to provide an exact time for how long repairs will take, our current estimate though is 1-3 weeks for most repairs. To inquire about the status of a repair or to have a repair started please contact our tech support team using the contact information above.

I am dealing with an issue with Windows. How can I get help?

For assistance with Windows issues, please contact Microsoft at the link here.

Do I need a Windows product key?

Windows mostly does their activation through licenses now, rather than product keys. If you do not see a physical sticker on the bottom or back of your unit with the Windows product key, then the copy of Windows on your unit is activated through a license not a key. This is set up when you log onto the machine and you do not need to enter a product key. For further assistance with this issue please contact Microsoft support at the link here.

The touchscreen on my laptop does not work. What should I do?

Try these tips to get your touchscreen working. If this does not help please let us know using the contact information above.

1. Restart the computer. Sometimes that is all that it needs.

2. Wipe off the display with a soft, clean cloth. Yes, sometimes it is just that.

3. Go to "Start" and in the search box type "Calibrate the screen for pen or touch input". Choose the top result. In this new screen click "Setup" and follow the instructions.

4. Go to "Control Panel" and then "Device Manager". Select the "Monitors" section and right click on your monitor. Check the information for the touchscreen and make sure it is "enabled".

5. Repeat step 4, but instead choose "Update driver software" from the right-click menu.

Can you provide remote assistance for my problem?

Unfortunately we do not have the ability to perform remote assistance troubleshooting with our computer systems, but the manufacturer of your computer will be able to help with this. Please contact them using the support link for the manufacturer of your unit in our links section here.

My computer will not turn on. What should I do?

If you are not able to get your computer to turn on properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case a battery/power issue, and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

The backlit keyboard on my computer will not turn on. How do I make this work?

If you are not able to get the backlit keyboard to work properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case keyboard/mouse/touchpad issues and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

The DVD drive on my computer is not working. How do I fix it?

If you are not able to get the DVD drive on your computer to work properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case DVD/CD/Blu-Ray issues and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

The keyboard on my computer is not working correctly. How can I make this work?

If you are not able to get the keyboard on this unit to work properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case keyboard/mouse/touchpad issues, and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

I am receiving a hard drive error. How can I get my computer to work?

If you are receiving a hard drive error please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case hard drive issues, and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

I cannot connect to the internet on my new computer. What do I do?

If you are not able to get networking options to work properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case networking issues, and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

My computer turns on but there is no image. How can I fix this?

If you are not able to get your computer to work properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case it would be crash/freeze issues or other error messages, and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

My new computer is making a lot of noise. Is this normal?

If you are having an issue where you computer is making noise please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case it would likely be a cooling issue, and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

The USB ports on my computer do not work. How can I fix this?

If you are not able to get the USB ports on your computer to work properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having, in this case ports issues, and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links please contact us using the email or phone number above.

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