WEBCAM SUPPORT

Which Webcam Is Right For Me?

It can be hard to find the right webcam to meet your needs. We have provided here a handy Shopper's Guide to give you some ideas. Alternatively, you can view the technical specifications on our Webcam Comparison Chart and determine which suits your needs.

Frequently Asked Questions

All NexiGo webcams are intended to be plug-and-play. What this means is that the webcams will:

• Use standard drivers provided by Microsoft/Apple
• Not require further specialized software downloads to run
• Function with any video conferencing/capture software

Unfortunately, sometimes problems do occur. As such, we do have many solutions to common problems on our FAQ Page.

Manuals

We provide manuals for all of our products on our Manuals Page. We are currently in the process of updating all the other manuals for our other products.

Returns/Warranty Replacement

Currently all our webcam sales are fulfilled through Amazon's FBA program. Through this program, both NexiPC and Amazon offer a full, 30-day, no questions asked return policy through the Amazon platform.

During the first 30 days from the date of purchase, you may contact Amazon at the link here to request a replacement or return the item.

After the first 30 days we fulfill the remainder of the full, one-year warranty on our webcams directly. You may contact us at the link below to file a warranty claim. This warranty covers:

• External damage that would render the webcam nonfunctional
• USB cord or plug damage/defect
• Lens damage/artifact display
• And more!

Please note that not all damages, such as intentional damage or water damage, can be covered under warranty. This warranty also does not allow for full, unilateral returns during this time period. Please contact Amazon within the first 30 days of your purchase if you wish to return the item. Unfortunately we cannot assist in returns outside this time period.

Please visit our OEM Returns and Replacements page for more information.

Customer Service Contact Information

Phone: (503) 479-7621
Email: cs@nexipc.com
Business Hours: Mon-Fri - 9:00AM-5:00PM PST

WEBCAM FAQ

Our webcams are tested in a variety of environments and are intended to function well with default settings. However if you need to fine-tune or correct your display settings we have an application available for download.

NexiGo Webcam Application

Please install the application. With this application, you can change the majority of settings with ease.

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