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NexIGO Webcam Comparison Chart
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Frequently Asked Questions
What programs can I use to alter the settings on my webcam?
All our webcams have been tested in a variety of different environments. The default settings as implemented are intended for most users and general-use video conferencing. We do understand that many customers may desire to still tweak and alter these settings to best suit their own needs. You can find a list of compatible software here.
Our webcams are generally more compatible with Windows software. Windows 10 comes with an inbuilt Camera application and also has access to AMCAP which allows access to the majority of internal settings. For more detailed instructions, check the questions below.
Mac Users:
Download the "Webcam Settings" application on your computer. It will allow you to change the settings to best suit your needs. The link is provided here.
What can I do if the image shows abnormal color? How do I adjust the image parameters such as brightness or contrast?
If you ordered one of our webcams that is model A229AF/N930AF (ASIN B08931JJLV), please visit our support page to download and update the firmware. Note you need to run the firmware update on a Windows PC, but this will update the webcam to work on other devices from then on.
Please ensure that the light in your environment is free of unique tones or intense light, such as walls/floors/other large-area non-standard light environments, including areas with green/blue/intense light. In such environments, pictures are subjected to unwanted color cast due to the way lighting impacts the lens.
Windows Users:
AMCAP:
1. Under "Options" click on "Video Capture Filter."
2. Click on "Video Proc Amp."
3. You should see a variety of options that you can adjust, from "Brightness" to "Saturation" to "Gamma."
4. From here, you can adjust the image parameters to best suit your needs.
Skype:
1. Under "Settings" > "Audio & Video", click on "Webcam Settings."
2. You should see sliders that allow you to adjust multiple settings including "Brightness."
3. From here, you can adjust the image parameters to best suit your needs.
For more tips and tricks, please visit this link here.
Mac Users:
Download the "Webcam Settings" application on your computer. It will allow you to change the settings to best suit your needs. The link is provided here.
How do I adjust the field of view if the webcam is showing too much on the sides?
The field of view is generated by the shape and curvature of the lens. This means that generally there is no way to alter the actual field-of-view that is captured by the webcam.
As our webcams are built to be Plug-and-Play, you will need to download a third-party application to adjust this setting and run a virtual camera. You can download OBS Studio at the link here to do this.
OBS Studio:
1. After you have installed OBS, open it and click the "+" near the bottom left under "Sources"
2. Click on "Video Capture Device" and then "OK" and "OK" again. This will load the webcam into the OBS system.
3. You should now see "Video Capture Device" in the "Sources" box. Right click on "Video Capture Device" to open up a settings menu.
4. Under "Transform," click "Fit to screen" to maximize the size of the capture video.
5. Go back to "Transform" and click "Edit Transform."
6. At the bottom, you'll see "Crop Left" and "Right." Input numbers to best suit your needs, then click Close.
7. In the bottom right, click "Start Virtual Camera."
Now your OBS has set up the virtual camera to work with the video chat software that you wish to use. As long as you keep OBS running, you can keep the field of view adjusted to best suit your needs. The example below will detail the next steps in Zoom.
Zoom:
1. Open or Join a Meeting.
2. Click on the ^ next to "Camera" in the lower left hand corner.
3. Select "OBS Virtual Camera" as the display device.
4. Your device will now display through the parameters you have set up in OBS. If you wish to undo these settings, you can close OBS and click the ^ next to "Camera" to change your display device back to the default camera settings.
How can I adjust the auto focus or the manual focus?
Auto Focus:
Our auto focusing webcams all will adjust to the central focus of whatever they are capturing. Open video capturing software to get a video preview, then wave your hand at the webcam to reset its auto focusing. It will pick up this movement and adjust to that point. Once you remove your hand, it should readjust to focus on whatever it is aimed towards.
Manual Focus:
Our manual focusing webcams all have a silver ring bezel around the lens. This silver ring can be turned clockwise or counter-clockwise to adjust the focus of the webcam. Set your webcam up at the right position, open video capturing software to get a video preview, aim it towards the person or item that you wish for the focus to be on, and spin the bezel to suit your needs.
How can I turn off the auto focusing feature on my webcam?
Windows 10 Users:
1. Open the "Camera" app.
2. Go to "Settings" and toggle the "Pro mode" switch so that it is on.
3. You will see three small icons on the left center of the "Camera" app screen.
4. The second icon should say "auto" as this is the "Focus" slider that you can change.
5. Adjust your webcam to point towards whatever you are attempting to focus on.
6. Adjust the "Focus" slider until the object or person that the webcam is pointed towards is within focus.
7. Close the "Camera" app and the settings will now be applied in any other video chatting application that you use.
For more tips of using Windows Camera App, please visit here (How to change the settings of the Camera app in Windows 10).
Alternatively, you can also turn off autofocus in AMCAP
1. Download AMCAP from our site.
2. Open AMCAP, make sure all other programs are closed.
3. Under Options > Video Capture Filter.
4. Click on "Camera Control Panel."
5. Uncheck the "Auto" button next to the "Focus" line.
6. Adjust your webcam to point towards whatever you are attempting to focus on.
7. Adjust the "Focus" slider until the object or person that the webcam is pointed towards is within focus.
8. Click "Apply" and exit out of AMCAP.
9. The settings will now be applied in any other video chatting application that you use.
Mac Users:
Please download "Webcam Settings" application on your computer and add this camera to it. The link is provided here.
1. Open the "Webcam Settings" app.
2. Go to "Settings" and click on "Advanced."
3. You will see a "Focus" slider along with a box that says "Auto."
4. Uncheck the "Auto" button next to the slider.
5. Click "Save Current Settings" at the bottom and exit out of Webcam Settings.
6. The settings will now be applied in any other video chatting application that you use.
What programs are your webcams compatible with?
You can find a list of recommended software here.
Our webcams are built to be Plug-and-Play. They are compatible with the majority of video chat and recording programs. If you would like to test the webcam, you can download AMCAP or visit an online webcam testing site like webcamtests.com.
If you are experiencing issues with audio quality on your webcam, the audio can be optimized using third party software such as Equalizer APO. The Equalizer APO software can be optimized using the Peace GUI equalizer extension.
Why is my webcam not recognized by the operating system?
Connect the webcam in any USB 2.0/3.0 port. It will take few seconds for the computer to recognize the webcam. There should be a pop-up notification, but this does not always occur. The webcam should be good to go; we would recommend testing it now.
To ensure the camera has installed correctly:
Windows Users:
Check your "Device Manager." You can find this by using the search bar in the lower left hand corner of your screen or by navigating the Control Panel. The webcam should show up under the "Cameras" header or the "Sound, video and game controllers" header.
It may be titled "Full HD webcam" or "NexiGo HD Webcam." As long as the word "webcam" appears, you should be good to go.
If you cannot locate this, please leave the webcam plugged in and attempt to reboot your computer.
Mac Users:
Click the "Apple Icon" in the upper left hand corner of the screen.
Click "About this Mac." Click on "System Report" from the pop-up window that appears.
Under the "USB" tab of "Hardware," you should see the webcam.
It may be titled "Full HD webcam" or "NexiGo HD Webcam." As long as the word "webcam" appears, you should be good to go.
If you cannot locate this, please leave the webcam plugged in and attempt to reboot your computer.
My webcam's microphone is not working, what can I do to fix this?
Windows Users:
1. Open the "Control Panel" and go to "Sound."
2. Under "Input" you can choose your input device.
3. Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4. If it is, the bar underneath "Test your microphone" should be moving as you make any noise in front of the webcam.
5. If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team.
6. If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7. If this does not resolve the issue after 1-2 minutes, visit the links below for further troubleshooting.
Windows 10
Windows 8
Windows 7
Windows Vista
Mac Users:
1. Open the "System Preferences" and go to "Sound"
2. Under "Input" you can choose your input device.
3. Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4. If it is, the bar underneath "Input volume" should be moving as you make any noise in front of the webcam.
5. If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team
6. If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7. If this does not resolve the issue after 1-2 minutes, visit the link here for further troubleshooting.
How can I use my webcam in chatting software, like Skype or Face Time?
The majority of video chatting software will have options to select which webcam you use to display an image. Please check the other questions on this page or check our manual for more information. If you require even more detailed information about how to use any of the programs, we would recommend you reach out to the technical support team of the video chat companies. They will be best suited to provide you with all the information you may require.
Zoom Support
Skype Support
MS Teams Support
Why is the image quality only reaching 720P or 640P and not 1080P?
There are several possible reasons for this. The most likely are:
1. Insufficient processing power (CPU speed)
2. Insufficient network bandwidth
3. Video chatting software does not support 1080p
To resolve these issues:
1. Close other programs that may be using up your CPU's processing power. This can be anything from other applications to excessive web browsing tabs. Verify that your computer is capable of handling the processing requirements of the webcam through the software you are using.
2. Verify that no other computers are using an excessive amount of network bandwidth and that you are not downloading anything in the background. If this does not help, contact your internet service provider for a bandwidth test.
3. Contact the technical support team of the video chatting software you are using.
Why are the images suffering from excessive glare?
The most likely and common reason is due to occlusion on a dirty lens. The best option is to clean the lens with a clean cloth, microfiber preferably, and a tiny amount of alcohol. Ensure that you are not leaving any streak marks on the lens after cleaning it.
Why are the images extremely dark?
If the webcam is pointed directly at or very near a high-brightness area, or at a strong light source, this may cause everything around it to become dark. The best option is to either replace the webcam with a HDR high-brightness suppression product, or to adjust the settings manually.
Why does the feed from the webcam keep flickering and cutting out on the bottom?
Windows Users:
The flickering effect can potentially be resolved by flicker reduction.
Open the "Camera" application.
Click the "Settings" icon, the gear in the upper left hand corner.
Go down to the "Videos" section.
Change the "Flicker reduction" from its current setting to the other. This should help to resolve the issue. If not, please look below.
Other Causes:
1. Network congestion is interfering with webcam functionality. Check your network settings.
2. The operating system/computer's configurations are not sufficient for the webcam. In this case you will need to either update your operating system or upgrade your computer.
3. The power supply from the computer to the webcam is insufficient. Please test the webcam in another USB port on the computer or test it with another computer. If this does not assist, please contact us at cs@nexipc.com.
