NexiGo FAQ– NexiPC

NexIGO Webcam Comparison Chart
DOWNLOAD THE LATEST USER MANUAL
Click HERE

Software and dOWNLOAD
Frequently Asked Questions

START-UP ISSUES

Please follow the steps in the picture instructions below:

1. Unfold the clip base and place the webcam on the top of your monitor

2. Hold the webcam firmly in place, then fold the support circled in red below toward the monitor until it touches the back of the monitor.

This mounting method is not intended to clip or cause any damage to your monitor. It will be held by gravity and should rest on the monitor without issue.

Connect the webcam to any USB 2.0 (or greater) port. It will take a few seconds for the computer to recognize the webcam. There should be a pop-up notification, but this does not always occur. We recommend testing your webcam immediately when it arrives to be sure it is fully operational.

To ensure the camera has installed correctly:

Windows Users:
Open the Microsoft Camera application, but make sure that any other applications that may use the camera are closed before doing so. You can locate this by typing “Camera” (without the quotes) into the search bar at the bottom of the screen. Press enter or click on the Camera app when it finds it, and it will pull up your footage from your camera.

Or

Open the start menu at the lower left corner of your PC, scroll through the applications listed until you get to the "C" section, Camera will be listed there, simply left click it once to open it.

After you have done this, plug the webcam back into the USB port on your computer, not a dock or USB hub. If the image does not immediately pull up please wait approximately 1 minute and the webcam video should pull up in the application.

Mac Users:
Open the Photo Booth application, but make sure that any other applications that may use the camera are closed before doing so. To locate Photo Booth: click the Go menu from the desktop and select Applications. You will find Photo Booth in the Applications folder.

Or

Click the Search button in your menu bar, type "Photo Booth" (without the quotes), and press ⏎ Return.

After you have done this, plug the webcam back into the USB port on your computer, not a dock or USB hub. If the image does not immediately pull up, please wait approximately 1 minute and the webcam video should pull up in the application.

IF THE WEBCAM IMAGE DOES NOT PULL UP:

Windows Users:
1.) Plug the webcam into your computer. Go to Computer Management>Device Manager>Cameras, and then click the drop down arrow to expand the menu. Find your webcam, right-click it, and select "Uninstall device".
2.) Once the webcam is uninstalled, unplug the USB cord from your computer.
3.) Open the Microsoft Camera application like before, but again, make sure that any other applications that may use the camera are closed before doing so. After you have done this, plug the webcam back into the USB port on your computer, not a dock or USB hub. If the image does not immediately pull up, please wait approximately 1 minute and the webcam video should pull up in the application.

Mac Users:
1.) Plug the webcam into your computer. Go to Apple Menu>System Preferences>Users & Groups, and then click the “Login Items” tab. Find your webcam and click on the "-" button to delete it from the list. If you are not able to locate the webcam in this list, move to step two.
2.) Once the webcam is uninstalled, unplug the USB cord from your computer.
3.) Open the Photo Booth application like before, but again, make sure that any other applications that may use the camera are closed before doing so. After you have done this, plug the webcam back into the USB port on your computer, not a dock or USB hub. If the image does not immediately pull up, please wait approximately 1 minute and the webcam video should now pull up in the application.

SETTINGS ISSUES

All of our webcams have been tested in a variety of different environments. The default settings as implemented are recommended for most users as well as for general-use video conferencing. You can tweak and alter many of these settings to best suit your own needs. You can find a list of some recommended compatible software usable for this purpose here.

Windows Users:
Windows 10 comes with an built-in Camera application that will allow you to change some of the webcams settings. Windows users also have access to a program called AMCap which allows for much greater control over the webcams settings. To use this program please follow the basic steps below.

1.) You can adjust the settings in AMCap by selecting: Options > Video Device > Properties. (See images below)
2.) Move the sliders to adjust the brightness level (or any other option to your liking).
3.) Confirm with the OK button.

Mac Users:
Download the "Webcam Settings" application on your computer here. It will allow you to change the webcam settings to best suit your own needs. If you purchased the webcam though us directly and not a third party retailer, please send us an invoice for the software purchase along with the Amazon order ID for your camera purchase to cs@nexipc.com, and we would be happy to cover the cost of this purchase for you. To use this program please follow the basic steps below.

1.) You can adjust the settings by selecting either the Basic or Advanced tabs. (See images below)
2.) Move the sliders to adjust the brightness level (or any other option to your liking).
3.) Save your changes as a profile, or reset the webcam to default settings using the "Manage Profile" options.

Adjust Auto Focus:
Our auto focusing webcams all will adjust to the central focus of whatever they are capturing. Open video capturing software to get a video preview, then wave your hand at the webcam to reset its auto focusing. It will pick up this movement and adjust to that point. Once you remove your hand, it should readjust to focus on whatever it is aimed towards.

Adjust Manual Focus:
Our manual focusing webcams all have a silver ring bezel around the lens. This silver ring can be turned clockwise or counter-clockwise to adjust the focus of the webcam. Set your webcam up at the right position, open video capturing software to get a video preview, aim it towards the person or item that you wish for the focus to be on, and spin the bezel to suit your needs.

Turn Off Auto Focus - Windows 10 Users:
1.) Open the "Camera" app.
2.) Go to "Settings" and toggle the "Pro mode" switch so that it is on.
3.) You will see three small icons on the left center of the "Camera" app screen.
4.) The second icon should say "auto" as this is the "Focus" slider that you can change.
5.) Adjust your webcam to point towards whatever you are attempting to focus on.
6.) Adjust the "Focus" slider until the object or person that the webcam is pointed towards is within focus.
7.) Close the "Camera" app and the settings will now be applied in any other video chatting application that you use.

For more tips on using the Windows Camera App, please visit here (How to change the settings of the Camera app in Windows 10).

Alternatively, you can also turn off autofocus in AMCAP as shown below:
1.) Download AMCAP from our site.
2.) Open AMCAP, make sure all other programs are closed.
3.) Under Options > Video Device > Properties.
4.) Click on "Camera Control Panel."
5.) Uncheck the "Auto" button next to the "Focus" line.
6.) Adjust your webcam to point towards whatever you are attempting to focus on.
7.) Adjust the "Focus" slider until the object or person that the webcam is pointed towards is within focus.
8.) Click "Apply" and exit out of AMCAP.
9.) The settings will now be applied in any other video chatting application that you use.

Turn Off Auto Focus - Mac Users:
Please download "Webcam Settings" application on your computer and add this camera to it. The link is provided here.

1.) Open the "Webcam Settings" app.
2.) Go to "Settings" and click on "Advanced."
3.) You will see a "Focus" slider along with a box that says "Auto."
4.) Uncheck the "Auto" button next to the slider.
5.) Click "Save New Profile" at the bottom, provide a name for the profile, and exit out of Webcam Settings.
6.) The settings will now be applied in any other video chatting application that you use.

MALFUNCTION ISSUES

Windows Users:
1.) Open the "Control Panel" and go to "Sound."
2.) Under "Input" you can choose your input device. (Shown below)
3.) Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4.) If it is, the bar underneath "Test your microphone" should be moving as you make any noise in front of the webcam.
5.) If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team.
6.) If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7.) If this does not resolve the issue after 1-2 minutes, visit the links below for further troubleshooting.

Windows 10
Windows 8
Windows 7
Windows Vista

Mac Users:
1.) Open the "System Preferences" and go to "Sound"
2.) Under "Input" you can choose your input device.
3.) Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4.) If it is, the bar underneath "Input volume" should be moving as you make any noise in front of the webcam.
5.) If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team
6.) If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7.) If this does not resolve the issue after 1-2 minutes, visit the link here for further troubleshooting.

Company Information

Contact Information

Orders & Returns

Support

Newsletter Subscribe