NexiGo FAQ– NexiPC

NexIGO Webcam
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Frequently Asked Questions

What can I do if the image shows abnormal color? How to adjust my image parameter, such as brightness or contrast?

If you ordered our webcam A229AF (ASIN B08931JJLV), please visit our support page to download and update firmware. Note you need to run firmware on a windows PC and the webcam will be updated on all your devices.

Please ensure that the light in your environment is free of unique tones or intense light, such as walls/floors/other large-area non-standard light environments, including areas with green/blue/intense light. In such environments photographed pictures are subjected to color cast due to the lighting impact.

For Windows:
Skype:
Click Settings, select Audio & Video, then click Webcam settings.

You can adjust any image parameter you want according to your needs.

AMCap:
Click Options, select Video Device, then click Properties.

You can adjust any image parameter you want according to your needs.

PotPlayer：
Please download PotPlayer software on your computer and add this camera to it.

While using this camera to stream video on the PotPlayer click the Settings button, then adjust the Brightness or other image settings. You can then use another type of software to start a video call and the changes will carry over.

For Mac:
Please download Webcam Settings software on your computer and add this camera to it. Download address (or you can search Webcam Settings in MAC App store):
(download address 1)
(download address 2)

How to turn off the function of auto focus?

For Windows (Not available for Mac OS)
AMCap:
Click Options, select Video Device, then click Properties.
Skype:
Click Settings, select Audio & Video, then click Webcam settings.
You can turn off auto focus function under Camera Control according to your needs.
(For more details, please refer to the User Manual)

What software can I use for the Webcam?

You can find list of software we recommend (click here).
The Webcam is Plug and Play. It is compatible with most video chat software. We recommend AMCAM (download here) if you want to test it before calling others.
If you are experiencing issues with audio on your webcam, the audio can be optimized using third party software such as Equalizer APO (download here). The Equalizer APO software can be optimized using the Peace GUI equalizer extension.

Why my webcam can not be recognized by the operating system?

Connect the camera in any USB 2.0/3.0 port. It will take few seconds for recognizing after the camera is connected to the laptop. To ensure the camera has installed correctly, check the Control Panel > System and Security > Device Manager.
To verify connectivity on Mac, you may click the Apple Menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear.

Why does the microphone still not work even though it is being recognized by my computer?

Communication issue may happen between the camera and your PC. Navigate to Computer Management > Device Manager > Sound, video and game controllers and click to expand the menu. Locate the HD Webcam USB option, right-click and select “Uninstall device”.

Why my webcam can not record any sound?

Windows, go to Control Panel > Sound. Select the NexiGo webcam as the default communication device for playback and recording.
Mac, go to System Preferences > Sound. Select NexiGo webcam as the default device for sound input and output.
In your video/audio calling application, check the audio settings and make sure that the webcam is selected for both the speaker and microphone. Then, check the video settings and verify that NexiGo webcam is selected for the camera.
(More details, please refer to the User Manual Page 6, FAQ-Q4, click Here)

How can I use my webcam in chatting software, like Skype or Face Time?

Closed all other applications before using the webcam,
For Skype on Mac, select Preferences from the Skype menu in the top left corner of your screen, in the Audio/ Video tab, select the webcam in the Camera drop-down menu.
For Skype on Windows 10, click the arrow next to the Options button in the main window, and select Tools > Audio Device Settings, select the webcam in the Camera drop-down menu.
(More details, please refer to the User Manual Page 8-9, FAQ Q7, click Here)

Why the image quality only reach 720P or 640P rather than 1080P?

There are several reasons for this, the weak network, the max resolution of the software could not support 1080p, the version of the software is not the latest one, etc.
(More details, please refer to the User Manual Page 11, FAQ-Q9, click Here)

What’s wrong if video images are subjected to glare?

The lens is dirty; please use a dedicated cleaning cloth wetted with alcohol to scrub its surface carefully.

What’s wrong if pictures are excessively dark?

1.Do not direct the camera towards high-brightness areas, or replace it with a product having HDR high-brightness suppression capabilities;
2.As for different light environments, brightness, contrast, gamma and other parameters may be adjusted from the video attribute of the video communication application or the video previewing and recording program.

What’s wrong if photographed pictures are subjected to color cast?

1. Please ensure that the light environment is free of unique tone or intense light, such as walls, floors, and other large-area non-standard light environments of green/blue/intense light. In such environments, photographed pictures are certainly subjected to color cast due to their impacts.
2. The video application is disordered or if you use a virtual application such as Chromacan and use another video application, please restore the default value.

Why does the feed from the webcam keep flickering and cutting out on the bottom?

1. Connection is terminated as a result of network congestion.
2. The operating system and computer configuration do not satisfy the requirements of the camera.
3. The power supply for the USB port of the PC is insufficient; please change a USB port or another PC, and test.(For details, please refer to the instruction manual Page 7,FAQ 5, click Here)

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