NexIGO Webcam Comparison Chart
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Frequently Asked Questions

START-UP ISSUES

Please follow the steps in the picture instructions below:

1. Unfold the clip base and place the webcam on the top of your monitor

2. Hold the webcam firmly in place, then fold the support circled in red below toward the monitor until it touches the back of the monitor.

Tough Luck

This mounting method is not intended to clip or cause any damage to your monitor. It will be held by gravity and should rest on the monitor without issue.

SETTINGS ISSUES

All of our webcams have been tested in a variety of different environments. The default settings as implemented are recommended for most users as well as for general-use video conferencing. You can tweak and alter many of these settings to best suit your own needs. You can find a list of some recommended compatible software usable for this purpose here.

Windows Users:
Windows 10 comes with an built-in Camera application that will allow you to change some of the webcams settings. Windows users also have access to a program called AMCap which allows for much greater control over the webcams settings. To use this program please follow the basic steps below.

1.) You can adjust the settings in AMCap by selecting: Options > Video Device > Properties. (See images below)
2.) Move the sliders to adjust the brightness level (or any other option to your liking).
3.) Confirm with the OK button.

Tough LuckTough Luck

Mac Users:
Download the "Webcam Settings" application on your computer here. It will allow you to change the webcam settings to best suit your own needs. If you purchased the webcam though us directly and not a third party retailer, please send us an invoice for the software purchase along with the Amazon order ID for your camera purchase to cs@nexipc.com, and we would be happy to cover the cost of this purchase for you. To use this program please follow the basic steps below.

1.) You can adjust the settings by selecting either the Basic or Advanced tabs. (See images below)
2.) Move the sliders to adjust the brightness level (or any other option to your liking).
3.) Save your changes as a profile, or reset the webcam to default settings using the "Manage Profile" options.

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MALFUNCTION ISSUES

Windows Users:
1.) Open the "Control Panel" and go to "Sound."
2.) Under "Input" you can choose your input device. (Shown below)
3.) Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4.) If it is, the bar underneath "Test your microphone" should be moving as you make any noise in front of the webcam.
5.) If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team.
6.) If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7.) If this does not resolve the issue after 1-2 minutes, visit the links below for further troubleshooting.

Windows 10 
Windows 8
Windows 7
Windows Vista

Tough Luck


Mac Users:
1.) Open the "System Preferences" and go to "Sound"
2.) Under "Input" you can choose your input device.
3.) Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4.) If it is, the bar underneath "Input volume" should be moving as you make any noise in front of the webcam.
5.) If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team 
6.) If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7.) If this does not resolve the issue after 1-2 minutes, visit the link here for further troubleshooting.

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