NexIGO Webcam Comparison Chart
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Frequently Asked Questions

START-UP ISSUES

Please follow the steps in the picture instructions below:

1. Unfold the clip base and place the webcam on the top of your monitor

2. Hold the webcam firmly in place, then fold the support circled in red below toward the monitor until it touches the back of the monitor.

Tough Luck

This mounting method is not intended to clip or cause any damage to your monitor. It will be held by gravity and should rest on the monitor without issue.

SETTINGS ISSUES

Our webcams are tested in a variety of environments and are intended to function well with default settings. However if you need to fine-tune or correct your display settings we have an application available for download.

NexiGo Webcam Application

Please install the application. With this application, you can change the majority of settings with ease.

MALFUNCTION ISSUES

Windows Users:
1.) Open the "Control Panel" and go to "Sound."
2.) Under "Input" you can choose your input device. (Shown below)
3.) Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4.) If it is, the bar underneath "Test your microphone" should be moving as you make any noise in front of the webcam.
5.) If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team.
6.) If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7.) If this does not resolve the issue after 1-2 minutes, visit the links below for further troubleshooting.

Windows 10 
Windows 8
Windows 7
Windows Vista

Mac Users:
1.) Open the "System Preferences" and go to "Sound"
2.) Under "Input" you can choose your input device.
3.) Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4.) If it is, the bar underneath "Input volume" should be moving as you make any noise in front of the webcam.
5.) If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team 
6.) If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7.) If this does not resolve the issue after 1-2 minutes, visit the link here for further troubleshooting.

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