Windows Users:
1. Open the "Control Panel" and go to "Sound."
2. Under "Input" you can choose your input device.
3. Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4. If it is, the bar underneath "Test your microphone" should be moving as you make any noise in front of the webcam.
5. If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team.
6. If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7. If this does not resolve the issue after 1-2 minutes, visit the links below for further troubleshooting.
Windows 10
Windows 8
Windows 7
Windows Vista
Mac Users:
1. Open the "System Preferences" and go to "Sound"
2. Under "Input" you can choose your input device.
3. Verify that "Microphone," "USB Microphone," or "NexiGo Microphone" is selected.
4. If it is, the bar underneath "Input volume" should be moving as you make any noise in front of the webcam.
5. If the bar is moving, then the microphone is working - please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software's technical support team
6. If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system.
7. If this does not resolve the issue after 1-2 minutes, visit the link here for further troubleshooting.